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Community information

Community information

The health and wellbeing of our library community is always our main priority.

From 6pm Wednesday, August 5 Wodonga Library is closed until further notice

-Any items on currently on loan will be automatically extended

-The returns chute will remain open

-Items currently on the holds shelf will be held until we reopen

-Staff can be connected via email or direct message for assistance

-Our online library of eBooks, eAudio, magazines and film streaming is still available 24/7

 

FAQ

Is the library open?

In line with government regulations, the library is currently closed to the public.

 

I have a question for library staff, who do I contact?

Email: library@wodonga.vic.gov.au

Direct message: facebook.com/wodongalibrary

Phone: 02 60229330

We are prioritising email and Facebook direct messenger as the best way to get in touch with our staff. If we you ring the library number, please leave a message and a staff member will return your call in the .

 

I have items on loan, when will they be due back?

Items on loan will be automatically extended until we reopen. We will review this as needed.

 

Can I still return items?

At this time, our afterhours chute is unlocked. We are also happy for members to hang on to any items they have on loan- due dates will be extended.

 

What will happen to holds that are waiting for me to collect them?

Items currently on hold will have their collection date extended until we reopen.

 

Can I still place holds on items I want to request?

As deliveries around the state have paused indefinitely, at this time you are unable to place holds on items from other libraries. We will communicate when state requests reopen, so keep a list of titles you are after.

 

I want to access the online library. What are my login details?

Your user id is your membership number, printed under the barcode on your library card. You need to use the whole number, with no gaps. Your pin was set-up when joining the library- if you’re unsure try using the last four numbers of your user id. If you have an email attached to your account you can use the ‘forgot my pin’ option to reset your login details. If this doesn’t work, contact us and we can reset it for you.

 

I need to apply for or print a border permit?

While the Wodonga Library is closed. Service NSW will be operating from The Cube  Wodonga 104 Hovell Street Wodonga from 9.30am until 4pm Monday, August 3 until Friday, August 7.

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